Serena Jewellery Cambridge

Serena Jewellery Cambridge
   

Returns Policy


All pieces come with a 10-day money-back guarantee return policy. If you are not completely satisfied with your purchase you may return it for a full refund, replacement or exchange within 10 days of receipt.

When returning an item to us it needs to be in its original, unused, unworn condition accompanied by all certification documents (valuation and diamond report if applicable) and its box or packaging. Items damaged due to client negligence will not be accepted for a refund.

We will gladly re-size any item, free of charge after your purchase. Please email us before returning your item for re-sizing and state the desired size to make sure we can do this for you.

All items must be returned via Royal Mail Special Delivery which ensures there is proof of delivery. Please insure the item for a maximum value, which currently is £2,500. DO NOT write Serena Jewellery on a package when returning it to us. Instead, please write Serena. This will help to prevent the possibility of theft in transit.

If the item you received was a special order you will only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold.

Please email us to let us know your reason for returning any item to us, and then send the item to this address:

Serena

Cambridge Jewellers
73 Bridge Street
Cambridge
CB2 1UR
Tel:01223 365609

If you have any enquiries regarding our returns policy, please email us.

 


Delivery Policy

 

How long will my order take to arrive?

If we have an item in stock we can deliver the next day if necessary, but in general we state 2-3 days. For all items that are made to order will take 3-4 weeks. If you need your order urgently or for a very specific date, please let us know after you’ve placed your order and we’ll do everything we can to have your item ready in time.

We will email you once your item is in the post, informing you that it will arrive the next day.

We use Royal Mail Special Delivery. This is a guaranteed next-day delivery service, which will arrive before 1pm the day after we post the item. Please note, delivery is free and your item will be fully insured during transit.


While every attempt is made to deliver goods within the estimated time, delays are occasionally inevitable due to unforeseen factors.

Serena Jewellery do not warrant or guarantee the specified delivery date, and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of late delivery.

Once you have received your purchase, you become the owner of those items and they will be held at your own risk. We are not liable for their loss or destruction once they have been received by you.


If you have any enquiries regarding our returns policy, please email us.

 

 


Privacy Policy


Serena Jewellery will not use your name, address, or other contact details for any purpose other than delivering our goods to you by post, or passing information to you regarding products and services.

We respect your right to privacy, so the personal information you provide us through:

www.serenajewellery.com

or

www.serenajewellery.co.uk

is not given, hired, sold, or otherwise passed to any third party.

This web site may contain links to other sites, however we are not responsible for the privacy practices of such other sites. We recommend users to be aware that when you leave our site you need to read the privacy statements of each and every web site that collect personally identifiable information.

This privacy statement applies solely to information collected by this web site.