How long will my order take to arrive?
If we have an item in stock we can deliver the next day if necessary, but in general we state 2-3 days. For all items that are made to order will take 3-4 weeks. If you need your order urgently or for a very specific date, please let us know after you’ve placed your order and we’ll do everything we can to have your item ready in time.
We will email you once your item is in the post, informing you that it will arrive the next day.
We use Royal Mail Special Delivery. This is a guaranteed next-day delivery service, which will arrive before 1pm the day after we post the item. Please note, delivery is free and your item will be fully insured during transit.
While every attempt is made to deliver goods within the estimated time, delays are occasionally inevitable due to unforeseen factors.
Serena Jewellery do not warrant or guarantee the specified delivery date, and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of late delivery.
Once you have received your purchase, you become the owner of those items and they will be held at your own risk. We are not liable for their loss or destruction once they have been received by you.
If you have any enquiries regarding our returns policy, please email us.