All pieces come with a 10-day money-back guarantee return policy. If you are not completely satisfied with your purchase you may return it for a full refund, replacement or exchange within 10 days of receipt.
When returning an item to us it needs to be in its original, unused, unworn condition accompanied by all certification documents (valuation and diamond report if applicable) and its box or packaging. Items damaged due to client negligence will not be accepted for a refund.
We will gladly re-size any item, free of charge after your purchase. Please email us before returning your item for re-sizing and state the desired size to make sure we can do this for you.
All items must be returned via Royal Mail Special Delivery which ensures there is proof of delivery. Please insure the item for a maximum value, which currently is £2,500. DO NOT write Serena Jewellery on a package when returning it to us. Instead, please write Serena. This will help to prevent the possibility of theft in transit.
If the item you received was a special order you will only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold.
Please email us to let us know your reason for returning any item to us, and then send the item to this address:
73 Bridge Street
If you have any enquiries regarding our returns policy, please email us firstname.lastname@example.org